What clients say

"Out of the changes I implemented with Rachel Ody (formerly Gertz), came a drastic increase in profitability. For long-term engagements, our new methods of scoping, risk mitigation, and estimation yielded an increase in profit up to 23%. For smaller maintenance tasks, I created a minimum engagement amount, and in some cases, increased revenue by up to 463%. I was able to generate over $100,000 within the first 8 months."

"Being able to work with Rachel — to come up with a list of priority areas and talk through those every week — was a really positive experience for the company. It set us on the right track to make smart decisions for years."

"Before working with Hello Rachel, we were doing alright — we would even say great if you asked us on a good day. The work continually encouraged us to ask 'the why' behind the way we were doing things and patiently mentored us to identify opportunity areas for real systemic change to our organization's process and operations. Coming through the engagement, we are now in an incredibly empowering position. We know what areas we need to work on and are more equipped than ever to tackle them."

"Hello Rachel (formerly Louder Than Ten) is a lot about seeing your practice from afar, re-learning it, and then starting again. It's quite liberating."

"Hello Rachel (formerly Louder Than Ten) helped us with so many pieces beyond just project management. At a firm like ours, everything affects everything else. She helped advise our entire team on how to better integrate project management into our entire process."

"Hello Rachel (formerly Louder Than Ten) helped to unite our project management team, enhance our processes, and improve inter-departmental communication."

"Excellent training — the Foundations course was a great entry point for learning about my new career path as a program manager."

"I recently had the pleasure of participating in Hello Rachel (formerly Louder Than Ten)'s Project Management Foundations course that exceeded all my expectations. It was an absolute game-changer for me, and I highly recommend it to anyone looking to enhance their project management skills."

"If you're looking to level up in your career, this is it. The program is incredibly comprehensive, and the trainers are some of the best out there. The masterclass is a must-do for anybody who is looking to handle complex projects in fast-paced environments. All-in-all, I loved how practical, concise, and enjoyable Hello Rachel (formerly Louder Than Ten) is."

"I can't recommend Hello Rachel (formerly Louder Than Ten) PM Apprenticeship and Masterclass training enough. The variety and wealth of resources are wide and deep, the community is thought-provoking and collaborative in problem-solving, and the staff at Hello Rachel (formerly Louder Than Ten) is top-notch."

"I'm excited to recommend Hello Rachel (formerly Louder Than Ten) to anyone interested in becoming a Project Manager. I'm new to the PM world and completing the apprenticeship. I found the Foundations Course to be extremely helpful. All of the instructors have been so helpful and the community is top notch. Make sure you check them out!"

"Excellent project management training from lovely people. We worked with Hello Rachel (formerly Louder Than Ten) as a team through a period of transition in our organization. They were adaptable and flexible in working with us through a time of change. The material that the team has put together is fantastic and very well thought through. This is the training I wish I had 10 years ago when I started as a digital PM. Even more than the training itself, the trainers are amazing and the community of current students and alumni are helpful to be connected to. I would highly recommend training from Hello Rachel (formerly Louder Than Ten) for anyone who is working on projects in a digital context."

"We enrolled one of our team on to the Digital Project Management Foundations program and it's been fantastic. There have been loads of new ideas for us to discuss and crucially it's given us more confidence to refine our processes and improve the service we offer to clients. I'd recommend the program to any agency that wants to develop the operational side of its business. We started to see the benefits of the course early on, and I've little doubt it will pay for itself in no time at all."

"My experience with Hello Rachel (formerly Louder Than Ten) was not was I expected… It was better… The program is wholistic. The course material, supplemental readings, videos, labs, 1-to-1s, even the cohort sizes… all come together to not only make you a better PM but in fact a stronger and better human. I also appreciated that the instructors were invested. I felt and they demonstrated that their goal was to ensure my learning and development versus rushing me through the program to move on to the next group."

"We put two rockstar PMs through Digital PM Foundations and they've come out – even MORE rockstar. The impactful ideas and the implementation process they've taken is amazing. We're already seeing the impact to the work around the work, and our overall performance as a team – and I have no doubt in 6 months from now we'll be able to measure a 10X return. Thank you Hello Rachel (formerly Louder Than Ten) team, we'll be back for more!"

"I can't say enough good about my experience! From the easily accessible tech support to get setup on systems, to the amazing instructor who shared so much invaluable knowledge, I am so grateful for this course. I also love the alumni community that allows us to continue to share tips."

"For any owner of a service business, Hello Rachel (formerly Louder Than Ten) is an excellent short and long term resource for continuing to run an efficient, profitable, and people friendly business. If you're thinking about improving the efficiency of your agency and the quality of life for your team, Hello Rachel (formerly Louder Than Ten) is who you should turn to."

"I hired a Digital Project Manager and immediately signed her up for the 1-year Apprenticeship program. Within a couple months, the value was clearly visible to everyone on the team. A year later, our DPM is a graduate of Hello Rachel (formerly Louder Than Ten) and has reshaped the way we work for the better. She was a star before Hello Rachel (formerly Louder Than Ten) and now she's a superstar. If you're an owner, invest in your PM by giving them this community to learn from."

"The Hello Rachel (formerly Louder Than Ten) team is amazing at what they do! The support, dedication, encouragement and genuine interest in seeing others thrive is inspirational. I will forever be grateful that our paths have crossed."

"I cannot recommend Hello Rachel (formerly Louder Than Ten) highly enough. Myself and several other designers based in LA took the 3-month Digital Project Management foundations course. The quality and practicality of the insights and learnings, combined with high quality, engaging, caring instruction made every Thursday for 3 months invaluable. I feel confident and better equipped to navigate the many facets of managing a healthy project. A last word of praise for Rachel and the team, and the community they've built with Hello Rachel (formerly Louder Than Ten). Incredibly kind, thoughtful, sharp, and insightful people. If you are wondering whether Hello Rachel (formerly Louder Than Ten)'s offerings are worth your money, I guarantee that by the end of the course, you'll think you under-paid."

"Hello Rachel (formerly Louder Than Ten) has an extraordinary group of professionals who support their students and make the learning process effective. The community they built is amazing and helps navigate the complicated world of project management. The Digital PM Foundations Course gives a full picture of project management, as well as specific recommendations for every project phase. It also shares psychological and other hints for a project manager, which is also extremely helpful."

"The Digital Project Management Foundations course was fantastic. This isn't like some downloadable PDF that will tell you how to implement a project management system. Instead, it is live personal training that can provide the backbone of a team-centered custom process that, once set up, will serve your organization immediately and through its evolution."

"I've worked in digital marketing for ten years. I've worked on in-house comms teams, as an agency subcontractor, independent freelancer and agency-side. There's always room to learn how to run your agency/businesses better and that's why I wanted to be a part of the Digital PM Foundations program. After the first two sessions, I was able to bring back what I learned to my team and make our processes so much more efficient. I also feel like this is the first time I'm managing my schedule, and my schedule isn't managing me. Being more efficient means our scopes are clearer, I feel more prepared for any client kickoffs and onboarding and I'm actually working with clients I love. Honestly, this is super cliche, but I really wish I would have known about this program YEARS ago. If you are a freelancer, this is a GAME CHANGER that will get your organized. If you are an agency, investing in this program for your AEs or AMs or PMs will transform your agency."

"Comparing our business before and after Hello Rachel (formerly Louder Than Ten) training is like night and day. Before, I felt more inclined to micromanage, because we lacked the processes in place for smooth projects. Trust was lacking; I was worried things would fall through the cracks, and I was always ready for that phone call from a client telling us how we messed up. Now, I don't worry about projects. Most of the time, I don't even think about project management or the account service side of the business in general. That frees me up to run our studio and focus on creative – which is what I'm supposed to be doing in the first place. We've always exuded confidence in our design, but now we're confident in our management as well. Overall, it makes our business feel more legitimate and makes me feel great about our investment with Hello Rachel (formerly Louder Than Ten)."

"Rachel's capacity to bring calm and clarity to the storm of entrepreneurship, and managing endless projects, is calming to the nerves and a breath of fresh air. Thank you for bringing ease, flow, and effectiveness — and reinvigorating the mission."

"Our experience with Hello Rachel (formerly Louder Than Ten) started with a great experience collaborating with Good Work, a web development agency based out of Dallas, Texas. Good Work's confident, buttoned-up approach to project management was immediately impressive and helped the project move smoothly and precisely. When we asked them to tell us their secret, they pointed us to Hello Rachel (formerly Louder Than Ten)'s project management training. The team at Hello Rachel (formerly Louder Than Ten) helped us introduce new processes and improve existing ones to not only refine our project management but streamline our agency as a whole. Our approach to client service is stronger, but more than that, our ability to run our studio as a business has significantly improved. Our estimates are more accurate to the size of the projects we bid. Our projects are more profitable. And we do it all with a simpler, more confident approach that doesn't just make us run better, but more easily as well. The Hello Rachel (formerly Louder Than Ten) program has become more than a training curriculum – it's an investment in our business. And I can't recommend it enough."

"Hello Rachel (formerly Louder Than Ten)'s Digital Project Management Foundations course had a huge impact on my professional growth as a PM, and as a result, on our company as a whole. Our projects are running more smoothly and profitably, and our clients are noticing. I'm grateful to be a part of such a collaborative community. Kudos to Hello Rachel (formerly Louder Than Ten) for all they're doing to grow and support leaders in our industry."

"The bi-weekly team workshops we hold because of the Hello Rachel (formerly Louder Than Ten) program are the backbone of our professional work culture and have helped to bring cohesiveness and a safe place for us to talk openly about process."

"This is such an awesome course. I keep telling people about how great it is to have training that is so specific to the type of work I do every day. If I took a normal project management course, I would have to translate concepts and do extra work to understand how they apply to digital projects. All that work is done for me so I can just focus on making real changes quickly. It's so great!"

"Hello Rachel (formerly Louder Than Ten) helped us improve our processes and be more forward thinking in our decisions. As an individual I wanted to become a more well-rounded engineer who can self-manage and think beyond code when it comes to planning and making decisions about projects. Having finished the program, both me and the company as whole believe we have achieved these goals, and learned many other things along the way. The Hello Rachel (formerly Louder Than Ten) crew are very supportive, thorough, and resourceful. They truly care about the success of their apprentices within the teams and as individuals."

"As a once-disorganized entrepreneur, Hello Rachel (formerly Louder Than Ten)'s apprenticeship was instrumental in not only helping me run my business like a grown-up, but also optimizing it for efficiency and balance. The investment paid for itself in many ways."

"Hello Rachel (formerly Louder Than Ten) is fantastic, we worked with them from our first project manager, and we went back with our second. Stop reading reviews and start a conversation with them, you won't regret it."

"I am one of Hello Rachel (formerly Louder Than Ten)'s first students. I was over the moon at the opportunity to study in their program and I'm even prouder to be one of their alumni. I can say without hesitation, that they delivered EVERYTHING they promised and then some. They comprehensively covered all the content in their stated curriculum, and addressed whatever topics we needed to add along the way – and then – made sure that we were able to relate (and apply) the material back to our specific work environments. Classmates from around the globe work together and independently on weekly assignments. Three weeks into the class we were functioning as one big family supporting each other in ways that students often do in traditional classroom settings. Participation in this course is a big commitment and one that has paid off 110%. Whether you are just learning about Digital Project Management or upping your game to stay current – I cannot recommend this program or the people who administer it highly enough."

"As a business owner myself, I finally understand the power behind professionally trained project managers. Hello Rachel (formerly Louder Than Ten)'s digital project management apprenticeship is at the forefront of our expanding digital age. It offers online education that brings managers up to standards with today's digital agency demands."

"Hello Rachel (formerly Louder Than Ten) was instrumental in helping us grow our talent at The Scenery. From the first initial meeting, I knew our people would be in good hands. They have the right awareness of all the skills that a great PM needs; this can be such a challenging role, but Hello Rachel (formerly Louder Than Ten) really gets all of the aspects and imparts them to their apprentices. Don't think twice about investing in your people. It was worth every penny for our business, and we quickly saw the ROI."

"Working together with Hello Rachel (formerly Louder Than Ten) on growing our in-house talent has been an amazing journey and partnership. The company doesn't just focus on the student alone but takes the whole organization and work environment into account. We have been actively supported alongside the student and have received personal mentoring as well. Hello Rachel (formerly Louder Than Ten) keeps developing new material and providing new educational offerings that are tailored to the Digital Agency world and we can't wait to send another team member and take full advantage of it."

"Hello Rachel (formerly Louder Than Ten)'s project management apprenticeship program led to real changes in our work. With these new tools in our hands, we're finding ourselves steering more easily around potential problems, and towards opportunities for the business. To make change without having to give up the things we love about how we work has only made things better. We're more organized and effective, but just as creative and having as much fun as ever."

"Digital project management is the cornerstone of an agencies operation, you'll never regret levelling-up this discipline."

"The Hello Rachel (formerly Louder Than Ten) project management course is an incredibly rigorous and well thought out journey through every aspect of digital project leadership. The team works tirelessly to improve and iterate on the syllabus and are always there to support their students in times of need. PM is about so much more than scheduling and box-ticking, and the sheer breadth of content on the course has left me equipped to deal with a hugely varied role in the digital agency I work at. PM is as much about managing people as it is projects, and this course has given me the tools to do both."

"At least one person in particular in any young company needs to have gone through this program. Otherwise, you're wasting a lot of time and money."

"I don't even know if I could say I was a real project manager before I took the apprenticeship as I'm pretty sure the projects managed me. Hello Rachel (formerly Louder Than Ten) transformed Good Work's internal and client-facing processes, and we're already seeing positive revenue results in less than a year. Personally, it gave me the confidence to tackle projects as a partner with our clients and communicate in a way that laid a solid foundation for projects to move efficiently and successfully."

"The amount of information this course contains is absolutely mindblowing. The content is so thorough and incredibly well thought out. Rachel is a fantastic teacher as well — she is incredibly supportive and encouraging, as well as challenging to the students."

"The Hello Rachel (formerly Louder Than Ten) apprenticeship has been phenomenal. I have nothing but great things to say about it. It has been career changing for me. I fell into project management by accident and I've always felt kind of unsteady in it. Going through the program gave me a firm, researched foundation for this role that gives me the confidence to do my job 1000x better. Now I have confidence in what I'm talking about. What I'm suggesting is founded, tested, and a proven good practice for the betterment of our organization. The program gave me a foundation to do my job well and to have the power to stand up for what I believe in. It gave me a community of support, and a way to think through issues I didn't have before. I would go through the apprenticeship all over again, and would highly recommend it to anyone considering it."

"The team at Hello Rachel (formerly Louder Than Ten) has been instrumental in helping us nail down our client facing processes so we can run a healthier, more sustainable company. In less than a year, we're averaging 22% profit on projects (compared to when we were breaking even) and we're already exceeding our revenue goals this year. The program is incredibly useful — we're already planning to put a second PM through in the near future so they learn great habits up front."

"I can say without doubt, this program has created fantastic opportunities for our team to grow and prosper. The Hello Rachel (formerly Louder Than Ten) crew are focused and caring in their understanding of the modern workplace and need for quality PM. Highly recommended."

"In my quest to become a project manager in digital, I've learned how to put people first before tools and technology, processes and systems. By far, the coolest superpower I've gained is the ability to mitigate red flags, which are fundamentally about people. The program arms us with a clear understanding, and the Hello Rachel (formerly Louder Than Ten) tribe supports you with real-time experiences. We find better ways to work together and this knowledge transcends domain expertise, business verticals or industries. I'm grateful for the camaraderie, the opportunity to grow as a lovable hard ass, and the ability to invent the future. I can't speak highly enough about my experience in the program."

"Hello Rachel (formerly Louder Than Ten) has always taken the time to understand the unique ways in which we work at Metalab while using their great understanding of project management, strong facilitation skills, and ability to connect with each individual to help us level up as a team."

"The time we spent working and learning with Hello Rachel (formerly Louder Than Ten) will continue to guide us for the next few years. Rachel's ability to translate her PM knowledge into real teachable moments gave us the opportunity to reflect on our own practices, both the good and the bad, without ever feeling like she was judging us. She remained supportive and positive throughout the entire process, creating a trusting and safe space for my leadership team to learn and grow together. If you're looking to partner with someone who will leave you feeling smarter and more empowered to manage any project situation that comes your way, Hello Rachel (formerly Louder Than Ten) is the answer."

"Without a doubt, Hello Rachel (formerly Louder Than Ten) has produced an instrumental shift in our business. By providing a deep understanding of how project managers can work effectively and profitably on a team, Hello Rachel (formerly Louder Than Ten) has given us the tools we need to take our agency to the next level. Having worked with many project managers on both sides of client services, I can say without hesitation that the level of work our PM is doing after a few short months with Hello Rachel (formerly Louder Than Ten) is miles ahead of industry norms. We've seen our most profitable year ever, and we know that Hello Rachel (formerly Louder Than Ten) played no small role in that."

"Before working with Hello Rachel (formerly Louder Than Ten), I felt like we were always struggling with timelines and expectations… We had contracts but items would always come up during projects that stretched out of scope, so we were doing a lot of extra uncompensated work. Hello Rachel (formerly Louder Than Ten) helped me tighten up our project management process so that the client experience was as good as the final product we provide."

"Instead of reading a thousand articles, take this workshop. Practical, entertaining — and it develops various content skills through a single narrative. It's amazing how a few small details you learn about your target audience can turn your content upside down."

"A visual journey to the moon that challenged our preconceptions about text and graphics and taught us to be better writers and smarter designers."

"Rachel strikes the perfect balance between project manager and teacher; she knows her stuff and can communicate it in an unforgettable way. I first heard her speak at a conference in 2013 and I can still quote most of that talk today. Since then, we have collaborated many times — as co-presenters, consultants, and writers — and each time she has produced a bit of magic that sticks in people's brains and changes the way they think and act."

"It's not a great idea until you can influence people to appreciate it. That's the biggest thing I've learned from Rachel and the participants — they made the group activities fun and planning a project that much easier."

"I went to the workshop to learn from experienced Project Managers on building out efficient process. I came away with that, new friends, a larger network, and a healthy community that supported me through the process implementation."

"The PM consult is not at all a cookie cutter application of marketing or industry speak, but a real working session to understand and help with whatever is at hand. Rachel is a great listener, and does a marvelous job of synthesizing the details of your particular situation to develop relevant, useful suggestions pointing to a path forward. I would highly recommend for any PM or team that's stymied on projects or PM process to reach out — a session with Rachel is a very useful tool to have in your kit."

"Rachel is a life saver! I was drowning in client emails, dropping projects, and my contracts and forms were a hot mess. Within two weeks, Rachel helped me smooth out any communication ripples and set up a workflow that made sense and maximized my time. She also showed me how to create a contract that would protect me from red flag clients and point me in the direction of my business goals. I had honestly lost hope and couldn't be more grateful for her time and dedication."

"We engaged Hello Rachel (formerly Louder Than Ten) at a pivotal point in our company's digital evolution. We were able to quickly identify our pain points as an organization and put solutions in place that truly impacted change. They were very thoughtful in their approach and provided sound recommendations that allowed us to embrace collaboration and collective intelligence, while optimizing our efforts as a business."

"I didn't know I was looking for Rachel until I found her. In an abyss of irrelevant PMP blogs, Hello Rachel (formerly Louder Than Ten)'s stylish and snarky site felt familiar. Rachel's ability to understand, encourage, and support my challenges made her feel like my life coach and work spouse in one. Wherever you are, Rachel truly connects with you, taking the time to consider your challenges and share her strengths. Hey DPMs — this is one asset you better prioritize!"

"Our experience working with Hello Rachel (formerly Louder Than Ten) has been very positive. We hired them over 4 years ago to create our website and they have been providing updates and have been hosting the site since then. They responds to all of our requests quickly and they're great at communicating how long we can expect updates to take. We are based in different cities and that has never been a concern; our expectations are always met. They are creative, organized, and a pleasure to work with!"

"In a word… amazing. Jeff and I spent about ten minutes in a meeting this week just marvelling at how well Rachel captured the soul of who we are as a company."

"Rachel's approach to project management is a critical aspect to operating a successful design biz. Potentially the most important aspect considering your core job in design is to manage successful projects for clients. Hello Rachel (formerly Louder Than Ten) asks the right questions, drills into the impact of solid relationships, and works into the core of running awesome projects. It also helps that they are rad people – the type that you want to collaborate with and have working with your team."

"Sure, she can manage budgets and Gantt charts with the best of them, but most projects are won and lost in the realm of people. Rachel has an uncanny ability to understand people — team members and clients alike — and then turn that knowledge into project success. She's also pretty tenacious, so if a project just needs some heads-down hard work, she's good for that, too."

"Rachel has that rare gift of contagious optimism. She's able to speak to clients in a way that answers their concerns without hurting the team or the goals of the project. I've seen her share her experiences with a crowd and watch the audience get it immediately. She's a natural born teacher."

"Rachel has a true devotion to the craft of digital project management. Between her work as a DPM and trainer, and her experience talking about it, she recognizes that it's an art more than a science."